We also value your feedback and suggestions — they help us continually improve the Farm Cover Insurance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Reports of renewed mouse activity in parts of grain-growing Australia are a timely reminder that farm risk is not always dramatic, fast-moving or weather-driven. A gradual build-up of rodents around paddocks, hay stacks, silos, machinery sheds and grain storage can still create costly disruption, particularly where feed, seed, wiring, insulation and packaging are exposed. - read more
Fresh seasonal weather attention across rural Australia is a practical reminder that farm risk can shift quickly when rain systems become more active. For many producers, a wetter outlook is welcome after dry periods, but it can also expose weak points in insurance arrangements, maintenance schedules and business continuity plans. - read more
Renewed rural industry attention on insurance affordability is a timely warning for Australian farm businesses preparing for renewal season. Premium pressure is not only a household issue in regional areas; it can affect the commercial reality of running a farm, from insuring sheds and machinery to protecting stored produce, livestock infrastructure and liability exposures. - read more
Farmer criticism of the Bureau of Meteorology’s redesigned website is more than a technology complaint. For rural businesses, fast and familiar access to weather information can influence decisions about spraying, harvesting, moving livestock, protecting machinery and preparing for severe events. When that information becomes harder to navigate, even temporarily, the practical impact can be felt at the farm gate. - read more
In the bustling world of modern agriculture, precision agriculture stands out as a game-changer, especially in the realm of livestock farming. But what exactly is precision agriculture? - read more
In recent years, Australia has witnessed a notable increase in the frequency and severity of natural disasters. From bushfires and floods to cyclones and droughts, these events have become almost a regular occurrence, affecting countless communities across the nation. For farmers, these natural disasters pose a serious threat not only to their means of livelihood but also to their way of life. - read more
Farming is not just an occupation; it's the backbone of Australia's economy and a vital part of our national identity. From the vast wheat belts of Western Australia to the fertile valleys of Victoria, our farmers work tirelessly to feed not just our nation, but countries all over the world. Their commitment ensures food security and supports rural communities, making farming a crucial industry for Australia's prosperity. - read more
Cover crops are a diverse group of plants grown primarily for the benefit of the soil rather than for crop yield. They are planted in the off-season after harvesting the main crop. The primary goal is to cover the soil, reducing erosion and enhancing soil health. - read more
Knowledgebase
Professional indemnity: An insurance that provides cover for liability incurred in the course of exercising a profession.
