We also value your feedback and suggestions — they help us continually improve the Farm Cover Insurance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Australia’s H5 bird flu situation has moved quickly, with authorities responding to new detections in migratory seabirds, including a confirmed case in New South Wales and further concerns in Western Australia. Importantly for producers, officials have continued to stress that there is currently no evidence of infection in poultry or the wider agricultural production system, and the public health risk remains low. - read more
The ACCC’s final monitoring report on the Australian Government’s cyclone reinsurance pool offers a cautiously positive signal for parts of northern Australia. Premium relief is showing up in higher cyclone-risk areas, particularly for home, strata and small business policies. For farming families and rural enterprises in exposed regions, that matters: the family home, workers’ accommodation, sheds, workshops and business premises can all sit within the same weather-risk landscape. - read more
Insurance affordability in south-west Queensland has moved from local frustration to a national competition issue, after Maranoa MP David Littleproud lodged a formal complaint with the Australian Competition and Consumer Commission over sharp premium increases across the region. - read more
In response to ongoing drought conditions affecting various regions, the Australian government has introduced a $27 million funding package designed to enhance the resilience of farmers and rural communities against future droughts and extreme weather events. This initiative underscores the government's commitment to supporting the agricultural sector in mitigating the impacts of climate variability. - read more
Farm equipment insurance provides vital protection for Australian farmers, shielding them from unexpected financial losses due to damage or theft of their machinery. Given the significant investment involved in acquiring and maintaining farm equipment, having the right insurance is crucial. It ensures that farmers can quickly repair or replace essential machinery, minimising downtime and maintaining productivity. - read more
Cover crops are a diverse group of plants grown primarily for the benefit of the soil rather than for crop yield. They are planted in the off-season after harvesting the main crop. The primary goal is to cover the soil, reducing erosion and enhancing soil health. - read more
Farming is not just an occupation; it's the backbone of Australia's economy and a vital part of our national identity. From the vast wheat belts of Western Australia to the fertile valleys of Victoria, our farmers work tirelessly to feed not just our nation, but countries all over the world. Their commitment ensures food security and supports rural communities, making farming a crucial industry for Australia's prosperity. - read more
In the bustling world of modern agriculture, precision agriculture stands out as a game-changer, especially in the realm of livestock farming. But what exactly is precision agriculture? - read more
Knowledgebase
Loss Ratio: The ratio of claims paid by an insurer to the premiums earned, used as a measure of profitability.
